ABOUT OFW
We're Creative
We're Passionate
We're proffessional
Why OFW?
- Strong domain expertise in the field of Logistics
- Adapting industry best practices in handling most complex processes
- Flexible to Customer requirements in all ways and means
- State of art infrastructure facilities supporting both voice and non-voice services
WHO WE ARE?
OfficeFrameWork(OFW) is a Business Process Outsourcing Company specializing in Logistics Vertical with intense domain expertise and service delivery skills. OFW has grown exponentially over the last six years, ever since its inception in the year 2009. Over this period, our highly skilled team has emerged as trusted partner for various verticals like Freight Forwarding, Express ,International Mail, E-commerce and Fulfilment Services. Our partnership approach and personalized service offerings makes us an ideal choice for our growing list of Customers across US & UK markets.
WHAT WE DO?
We deliver long lasting value to clients requiring end-to-end business management solutions, which help them to meet their needs in a timely and cost-effective manner. Our state-of-art sophisticated infrastructure coupled with our deep business understanding on International Markets enables us to expand our business proposition with our Client. We capitalize on our customized approach that best suit our Clients, in order to achieve operational excellence. As business partners, we believe in building sustainable relationship with our clients on a long-term basis.
HOW WE DO?
Service excellence is not just something we speak about; it is deeply embedded in our corporate value and our commitment to Quality. Our internal quality control mechanism and our attention to detail eliminate inefficiencies and constantly help us to render seamless service to our Clients. Given the complex business we deal with, we realize it is essential that our employees are adequately trained. We have separate training modules in place for each vertical to ensure all our employees gain the necessary skills to perform their role flawlessly.
Delivery Center
Departments
Staff
24x7 Support
OUR SERVICES
SALES SUPPORT
Preparing Rate Sheet, responding to Quotation request from Customer and Overseas Agent.
CUSTOMER SERVICE
Customer and Overseas Agent co-ordination after securing the booking.
OPERATIONS
Shipment planning and execution, liaising with liner, trucker, warehouse, etc.
DOCUMENTATION
Performing all Data Processing activities and Pre-alert Document Management.
ACCOUNTING
Verifying and booking all Cost & Revenue and ascertaining profit margin.
CREDIT CONTROL
Controlling collections; following-up with credit Customers for payment.
We embrace and respect diversity while working together.
We stand for our integrity and mutual trust.
We are committed to maintain high standards of corporate governance.
GET IN TOUCH
OfficeFrameWork Operations Center Pvt. Ltd.
No.36/1, Knowledge Towers, 3rd Floor, Mount Road, Little Mount, Chennai - 600 015
CIN # U72200TN2009PTC071983
For careers apply to [email protected]
For general enquiries write to [email protected]