ABOUT OFW

We're Creative

We're Passionate

We're proffessional

  • Why OFW
  • Why OFW

Why OFW?

  • Strong domain expertise in the field of Logistics
  • Adapting industry best practices in handling most complex processes
  • Flexible to Customer requirements in all ways and means
  • State of art infrastructure facilities supporting both voice and non-voice services

WHO WE ARE?

WHO

OfficeFrameWork(OFW) is a Business Process Outsourcing Company specializing in Logistics Vertical with intense domain expertise and service delivery skills. OFW has grown exponentially over the last six years, ever since its inception in the year 2009. Over this period, our highly skilled team has emerged as trusted partner for various verticals like Freight Forwarding, Express ,International Mail, E-commerce and Fulfilment Services. Our partnership approach and personalized service offerings makes us an ideal choice for our growing list of Customers across US & UK markets.

WHAT WE DO?

WHAT

We deliver long lasting value to clients requiring end-to-end business management solutions, which help them to meet their needs in a timely and cost-effective manner. Our state-of-art sophisticated infrastructure coupled with our deep business understanding on International Markets enables us to expand our business proposition with our Client. We capitalize on our customized approach that best suit our Clients, in order to achieve operational excellence. As business partners, we believe in building sustainable relationship with our clients on a long-term basis.

HOW WE DO?

HOW

Service excellence is not just something we speak about; it is deeply embedded in our corporate value and our commitment to Quality. Our internal quality control mechanism and our attention to detail eliminate inefficiencies and constantly help us to render seamless service to our Clients. Given the complex business we deal with, we realize it is essential that our employees are adequately trained. We have separate training modules in place for each vertical to ensure all our employees gain the necessary skills to perform their role flawlessly.

1

Delivery Center

10

Departments

175

Staff

24

24x7 Support

OUR SERVICES

SALES SUPPORT

Preparing Rate Sheet, responding to Quotation request from Customer and Overseas Agent.

CUSTOMER SERVICE

Customer and Overseas Agent co-ordination after securing the booking.

OPERATIONS

Shipment planning and execution, liaising with liner, trucker, warehouse, etc.

DOCUMENTATION

Performing all Data Processing activities and Pre-alert Document Management.

ACCOUNTING

Verifying and booking all Cost & Revenue and ascertaining profit margin.

CREDIT CONTROL

Controlling collections; following-up with credit Customers for payment.

Our Values

100

Respect

We embrace and respect diversity while working together.

100

Integrity

We stand for our integrity and mutual trust.

100

Administration

We are committed to maintain high standards of corporate governance.

What our clients saying

"We are very proud to associate our self with OFW, their personalized service helps us to meet our Customer expectations consistently. Their commitment to work is overwhelming and deserves special mentioning."

Selcuk Karabasoglu – AJ Worldwide, USA

"It’s been a great journey for us, ever since our association with OfficeFrameWork Team; they are through professionals in service delivery. We consider them as our extended business partner, as they have become an integral part of our success. I wish they grow by leaps and bounds."

Harvinder Parmar – AJ Worldwide, UK

GET IN TOUCH

OfficeFrameWork Operations Center Pvt. Ltd.
No.36/1, Knowledge Towers, 3rd Floor, Mount Road, Little Mount, Chennai - 600 015

044 - 42137148

CIN # U72200TN2009PTC071983
For careers apply to [email protected]
For general enquiries write to [email protected]

© 2023. All Rights Reserved by OfficeFrameWork.